Privacy Policy — LL&A Auto Repair

LL&A Auto Repair ("LL&A," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us, request service, or visit our website at llaautorepair.com (the "Site"), and how we use and protect it.

1. Information We Collect

Contact information you provide: name, phone number, email, and mailing address.
Vehicle information: year, make, model, VIN, license plate, mileage, and service history.
Service records: diagnostic findings, repair authorizations, invoices, and warranty claims.
Payment information processed by our payment processors. We do not store full card numbers.
Site usage data such as IP address, browser type, pages viewed, and referring URLs, collected via standard server logs and cookies.

2. How We Use Your Information

To diagnose, estimate, authorize, perform, and warranty repairs on your vehicle.
To contact you about your vehicle, appointments, estimates, and pickup.
To send service reminders, recall notices, and (with your consent) marketing messages.
To process payments and maintain accounting and tax records.
To comply with Georgia and federal law, including the Magnuson–Moss Warranty Act, the FTC Used Car Rule, and EPA recordkeeping requirements.
To report vehicle service history to CARFAX and similar vehicle history providers.

3. How We Share Information

We do not sell your personal information. We share it only with:

Parts suppliers and sublet vendors as needed to complete your repair.
Payment processors, accounting providers, and shop-management software vendors.
CARFAX and similar services that maintain vehicle history records.
Insurance carriers or extended warranty companies when you authorize a claim.
Law enforcement or government agencies when required by law, subpoena, or court order.

4. Text Messages and Calls

If you provide a phone number, you consent to receive service-related calls and text messages from us, including via automated systems. Message and data rates may apply. Reply STOP to opt out of text messages at any time; opting out will not affect your ability to receive your vehicle or service records.

5. Cookies and Analytics

The Site uses cookies and similar technologies to operate the Site and understand how visitors use it. You can disable cookies in your browser settings; some features may not work without them.

6. Data Retention

We retain repair orders, invoices, and vehicle records for at least the period required by Georgia law and the IRS, and longer when needed to honor warranties or resolve disputes.

7. Your Rights

You may request a copy of the repair records we hold for your vehicle, ask us to correct inaccurate information, or request deletion of marketing contact information. Residents of states with applicable privacy laws (including California) may have additional rights. To make a request, contact us using the information below.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact Us

LL&A Auto Repair
1537 Dogwood Drive SW, Conyers, GA 30012
Phone: (404) 713-6421